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HP HP2-B115 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Support and Management Tools | 10% | - HP Web Jetadmin and management software - Service and support offerings - Security and mobility solutions |
| Positioning and Selling Solutions | 20% | - Address objections and close sales - Communicate value and ROI - Match products to customer needs |
| HP Printing Solutions Portfolio | 25% | - Multifunction printers and wide-format systems - Inkjet and LaserJet product lines - Features, benefits and competitive advantages |
| Understand Customer Requirements | 20% | - Define solution requirements - Identify business and user needs - Analyze customer environment and usage scenarios |
| HP Personal Systems Portfolio | 25% | - Tablets and mobile devices - Desktops, notebooks and workstations - Security, manageability and performance features |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
Question 1
Which mobile product should you recommend for a healthcare user?
A. HP EliteBook Folio
B. HPProBook600
C. HPZ1 Workstation
D. HP Elitepad 1000 with a healthcare jacket
Question 2
Your customer tells you that they had problems in the past with the keys on their Notebook wearing out. Which feature should you turn into a benefit for the customer'?
A. HP DuraKeys
B. spill resistant keyboard
C. HP 3D DriveGuard
D. HP DuraFinish
Question 3
Where is the value in having a high Recommended Monthly Page Volume (RMPV) on an HP OfficeJet printer?
A. This keeps the printouts durable and document proof
B. This allows for full compatibility with the HP Flow scanners and ADFs.
C. It counts mobile printed pages.
D. This demonstrates that they are durable all the way up to an Enterprise environment
Question 4
What is the value behind wireless hot-spots?
A. having a low data plan
B. ability to hot capture a document on the spot
C. ability to print from anywhere
D. easily set up and shares an Internet connection across WiFi-enabled devices
Question 5
Where is the customer value on the Universal Print Driver?
A. HP image preview, which allows view, zoom, edit, and re-order
B. one driver for all HP LaserJet MFPs, most printers, and some HP Officejets
C. industry-leading fleet management for just 15 Euros per month
D. the ability to store documents in the cloud through just one driver
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |



