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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
| HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Sales Positioning and Solutions | - Positioning HP supplies solutions against competitors - Recommending appropriate supplies solutions to customers |
HP Selling HP Supplies 2020 Sample Questions:
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
- A. Non-HP supplies are not recyclable and are costly to dispose of properly.
- B. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
- C. Original HP supplies help reduce service calls, minimizing printer downtime.
- D. Original HP supplies work the first time, every time.
- E. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
An advertising customer with offices worldwide has asked you how Original HP inks compare to the competition. How should you respond?
- A. According to analyses done by Spencer Labs and Buyers Labs, Original HP ink cartridges on average produce more pages and waste fewer pages than the competition. Actual numbers vary by region.
- B. Information regarding international competitors* ink quality and page output is difficult to gather, but on average. Original HP inks outperform the competition.
- C. The quality of inks and ink cartridges from the competition is similar to that of remanufactured and refilled cartridges worldwide.
- D. On average, ink cartridges from the competition produce a similar amount of pages. The ink quality of Original HP ink, however, has been shown to be superior to the competition.
How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?
- A. Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.
- B. Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.
- C. Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.
- D. Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.
Why is using remanufactured toner cartridges bad for business? (Select two.)
- A. Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
- B. Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
- C. Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.
- D. Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
- E. Remanufactured toner cartridges generate more heat than Original HP cartridges.
