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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. What is a DTO? Choose the correct answer.

A) A date/time object
B) A data transfer object in the Core systems cloud
C) An upload tool to send data from Excel to the cloud

2. How do I resolve ERP synchronization errors? Choose Three correct answers.

A) First identify the problem and whether you need to correct something in the ERP.
B) After identifying the problem and checking the ERP system, resolve the issues in the System Monitoring app.
C) After identifying the problem and checking the ERP system, resolve the issues in the Administration app.
D) Go to the Administration app and resolve the issues there.
E) In the System Monitoring app you will have an overview of the ERP errors. and the possibility of re- sending or reverting transactions.

3. As an administrator, you can maintain setting at different levels. Which statements explain how you apply these settings? Choose Two correct answers.

A) You apply company-level settings to all databases.
B) You apply account-level settings to a specific database.
C) You apply account-level settings to all databases.
D) You apply company-lavel settings to a specific database.

4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
D) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
E) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.

5. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
B) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
C) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
D) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
E) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician

Solutions: