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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging |
| Topic 2: Discovery and Scoping | 18% | - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Define scope and create solution design |
| Topic 3: Implementation and Integration | 28% | - Configure SSO and authentication providers - Build and configure Experience Builder pages and components - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality - Configure email and notification templates |
| Topic 4: Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations - Configure navigation, menus, and site structure - Design data access and visibility rules |
| Topic 5: Change Management and Training | 13% | - Define support processes and escalation paths - Develop user adoption strategy and documentation - Create training materials and end-user guides - Plan and execute change management activities |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Cloud Kicks (CK)is about to launch a public site and is expecting very high traffic in certain regions. CK will be using Content Delivery Network (CDN).
What should CK consider during the go-live phase to prevent usability issues?
A) CK should provision and activate CDN in those regions where traffic is low
B) CK should provision CDN in those regions where traffic is low and activate CDN where traffic is high.
C) CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.
D) CK should provision and activate CDN in those regions where traffic is high.
2. DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
A) Create Assignment Rules for Lead Distribution.
B) Enable "Allow External Lead Sharing" in Digital Experience settings.
C) Configure Lead Creation and Lead Distribution inside PRM Workspace.
D) Create Page Layouts for Lead Distribution.
3. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
A) Guest user and public access settings
B) Public Site Connect
C) Document Library Model (DLM)
D) Content Delivery Network
4. Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targetingare true? Calculator Choose 2 answers
A) You can only have three audiences.
B) You can't assign audiences to the components in the template header and footer sections.
C) Available domains are created in the Administration workspace and associated with a community through a custom URL.
D) Youcan't assign record-based criteria to a component or branding set.
5. Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
A) Create a permission set.
B) Edit the applicable user profile.
C) Select the profile for a given experience.
D) Select a permission setfor a given experience.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: A,D | Question # 4 Answer: B,D | Question # 5 Answer: A,D |



