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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Call Flow Analysis | 15%-20% | - Call Processing
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. Refer to the Exhibit.
What are the necessary configurations needed to enable a call between AST 1011111 and Remote Worker AST 1011112? (Choose all that apply.)
A) Enable NAT traversal in Avaya Aura Session Manager (SM).
B) Configure a trusted SIP Entity and Entity link for remote workers in Avaya Session Border Controller for Enterprise (SBCE).
C) Set the Remote Worker AST to register from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Public IP address.
D) Disable SIP Options in Avaya Session Border Controller for Enterprise (SBCE).
E) Configure the Remote Worker AST differently from the Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.
2. Who is primarily responsible for completing Discipline 4 - Determining Root Cause, of the 8D Troubleshooting Methodology?
A) The customer
B) Avaya Tier 2
C) Avaya Tier 4
D) Avaya Tier 3
E) Avaya Tier 1
3. A customer explains that calls are failing to route from Avaya Aura Session Manager (SM) A (managed by Avaya Aura System Manager (SMGR) A) to an Avaya Aura Session Manager (SM) B (managed by Avaya Aura System Manager (SMGR) B). When you check the configuration in Avaya Aura Session Manager (SM) A, which statement describes what should you look for?
A) SM B is defined as a SIP Entity of type "Session Manager" +Entity Link.
B) SM B is defined as a SIP Entity of type "Session Manager" +Entity Link, Dial Pattern, and Routing Policy.
C) SM B is defined as a SIP Entity of type "System Manager" +Entity Link, Dial Pattern, and Routing Policy.
D) SM B is defined as a SIP Entity of type "other" +Entity Link, Dial Pattern, and Routing Policy.
E) SM B is defined as a SIP Entity of type "other" +Entity Link.
4. Which Linux command allows you to view the installed certificates on Avaya Aura Communication Manager (CM)?
A) viewcerts
B) show certs
C) start certmanager -f
D) tlscertmanage
E) displaycertificates
5. A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting, the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does the Restricted license mode indicate in this scenario?
A) The license was installed incorrectly.
B) The license 30 day grace period has expired and SM service is being denied.
C) The SM has exceeded the license capacity and is operating in restricted mode.
D) There is a license error but SM continues to function.
E) The SM license is not accessible or does not exist.
Solutions:
| Question # 1 Answer: A,B,C,E | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |



