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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya one-X® Agent Desktop
B) Avaya Agent Desktop
C) Avaya Contact Center Orchestration Designer
D) Avaya Control Manager

2. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A) Engagement Designer
B) Context Store
C) Work Assignment
D) Co-Browsing

3. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Context Store Snap-In
B) Co-Browsing Snap-In
C) Web Chat Snap-In
D) Presence Snap-In

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Microsoft Lync
D) Presence Service

5. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Proposal SSR
B) By using Sales Force Updates
C) By using Create Upload Order SSR
D) By using Create Order

Solutions: