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BlackBerry BCP-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Data Flow | 25% | - BlackBerry Device Service architecture - Server components and integration - Infrastructure requirements - Communication protocols and data paths |
| Topic 2: Reference Information and Resources | 2% | - Using official documentation - Knowledge base and support portals |
| Topic 3: Security and Compliance | 13% | - Remote wipe and lock procedures - Encryption and data protection - Security policies and controls - Regulatory compliance |
| Topic 4: Troubleshooting BlackBerry 10 Devices and Services | 30% | - Connectivity and network issues - Performance and error resolution - Log analysis and diagnostic tools - Activation and synchronization problems |
| Topic 5: Administration of BlackBerry 10 Devices | 30% | - User account and group management - Policy configuration and assignment - Application management and deployment - Device provisioning and activation |
