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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?

A) Bluetooth communication
B) Wireless Display (WiDi) connectivity
C) WWAN capabilities
D) Wi-Fi connectivity

2. A customer has High-Bandwidth Digital Content Protection (HDCP), sometimes called High-Definition Copy Control, on a computer, but is unable to view the protected media.
What troubleshooting steps should you take before replacing the optical drive?

A) Download HP HDCP Counter Agent to bypass HDCP, and verify that the media is working properly.
B) Try reading the protected media on a standard definition device to ensure that the media is working properly.
C) Make sure the entire chain (devices and cable) support HDCP and that it is enabled properly.
D) Flash the BIOS to ensure that the latest version of HDCP is configured for the device.

3. Which system components are tested during the POST process on HP commercial notebooks?

A) installed hardware, system memory, flash ROM, cache, LCD, battery, and Trusted Platform Module (TPM) encryption algorithms (if installed)
B) installed hardware, memory, LCD, and PCI data path
C) installed hardware and system memory
D) installed hardware, memory, cache, PCI data path, and flash ROM

4. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?

A) Both have command-line interfaces to type the information into the CMOS.
B) Both can be loaded and run from the command line while Windows is running.
C) Both are part of the BOIS update and can be run natively from the HP notebook.
D) Both can be loaded and run from a USB drive.

5. Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A) bulletin
B) statement
C) advisory
D) notice

Solutions: