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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In scoping under the Business Configuration work center
B) In Service and social general settings under the administrator work center
C) In general settings under the administration work center
D) In integration under the business configuration work center

2. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define notification placeholders
B) Define the rule type as an alert
C) Define a rule for the individual Customer business object
D) Define a condition for the agent field

3. Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.

A) Opportunities
B) Social media profiles
C) Vendors
D) Service requests
E) Van stock

4. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Good issue
B) Service order
C) Billing request
D) Internal order
E) Purchase order

5. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A) Additional fields become available for territory determination.
B) More than one set of territory rules become active.
C) The system uses the first rule that applies when making territory assignments.
D) The define exceptions steps is disabled.

Solutions: