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SAP C_TCRM20_73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reporting | 8% | - Business Analytics
|
| Topic 2: CRM Technology and Architecture | 10% | - Technical Foundations
|
| Topic 3: Sales Process | 15% | - Sales Cycle Management
|
| Topic 4: Service Process | 15% | - Service Management
|
| Topic 5: Marketing Process | 10% | - Marketing Fundamentals
|
| Topic 6: CRM WebClient UI Framework | 12% | - User Interface Fundamentals
|
| Topic 7: CRM Middleware and Data Exchange | 10% | - Integration Fundamentals
|
| Topic 8: Interaction Center | 8% | - Customer Interaction Handling
|
| Topic 9: CRM Basic Functions | 12% | - Master Data Fundamentals
|
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Exam: Three Advantages, One Purchase
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 145 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam contains 80 to complete within 180 minutes. Timed simulation in the GuideTorrent Desktop Test Engine teaches that rhythm before exam day does.
The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 outline defines 9 domains. The leading three are CRM WebClient UI Framework (12%), CRM Technology and Architecture (10%), and Interaction Center (8%). The full list is in the topics section above, and GuideTorrent's 145 practice questions cover each one.
No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals. Since requirements change over time, confirm the latest on the official SAP exam page before scheduling.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam requires 64% to pass, and registration costs USD 500. A failed attempt means paying the same fee again — a readiness check with the GuideTorrent engines before booking is the cheaper option.
The C_TCRM20_73 exam is a SAP certification exam validating the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 syllabus shown above. It belongs to these credential paths: SAP Certified Application Associate - CRM Fundamentals. Candidates in 2026 start with GuideTorrent's 145 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
SAP recommends these training resources for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam:
Follow the training with steady self-testing — the 145 practice questions from GuideTorrent help you apply theory and fill any gaps the training leaves.
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SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:
Which capabilities are offered by partner processing within SAP CRM?
(Choose correct answer)
Response:
- A. Rest all answers are correct
- B. Partner processing determines which partners are mandatory within business transactions.
- C. Partner processing determines which internal & external partners are involved.
- D. Partner processing which sources the system should search to find the involved partners.
Correct Answer: A 🗳️
What are the benefits of CRM Analytics?
There are 3 correct answers to this question.
Response:
- A. CRM interactive reports can be used to analyze activities, leads, and opportunities.
- B. CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.
- C. Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
- D. CRM Analytics can be used to measure CRM service transaction profitability in real time.
- E. CRM Analytics can be used to predict customer behavior.
Correct Answer: A,C,E 🗳️
Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to include SAP SRM and SAP SCM. Their goal is to minimize changes and therefore costs.
They ask your for an opinion on when to install the Solution Manager.
Please choose the correct answer.
Response:
- A. SAP project manager should be implemented between Phase 1 and Phase 2.This would ensure that users are available.
- B. SAP Solution manager should be implemented at the beginning of Phase 1 as it is only used for project planning & configuration via roadmaps. If we don't implement it in phase 1, we should not implement it at all.
- C. SAP Solution manager should be implemented between Phase 1 and Phase 2.This would ensure that resources are available.
- D. SAP Solution manager should be implemented at the beginning of phase 1 as it can configure to help systems via roadmaps and it is required by SAP for software maintenance of SAP CRM and the other SAP systems in our landscape.
Correct Answer: C 🗳️
Which of the following statement is correct for SAP CRM Product Master?
There are 2 correct answers to this question.
Response:
- A. Competitor product can be maintained in SAP CRM.
- B. Additional data that is maintained under CRM data using set types and attributes can be replicated to SAP ECC via middleware.
- C. You can maintain your own categories and hierarchies in CRM.
- D. One product can have one relationship only.
Correct Answer: A,C 🗳️
Which tools are used to configure the SAP CRM WebClient UI?
There are 3 correct answers to this question?
Response:
- A. Application Enhancement Tool
- B. UI Configuration Too
- C. Skin Workbench
- D. Administration Console
- E. Graphical Modeler
Correct Answer: A,B,C 🗳️
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