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Who should take the MB-240: Microsoft Dynamics 365 for Field Service Exam
The MB-240 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in 10 domain. Candidates for this exam should be familiar with work order lifecycle, capabilities for billing accounts, requirement groups concepts and the technologies. Candidates should have some hands-on experience with resource scheduling optimization, schedule board implementation dispatch work orders. It is good for these candidates:
- Fresher
- IT Professional
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Work Orders Scheduling and Dispatch: 25-30%
- Managing Scheduling Alternatives: The candidates need to have the skills in configuring Quick Book and fulfillment preferences, as well as scheduling work orders with the Schedule Assistant and Schedule Board.
- Implementing Schedule Boards: Here the examinees should have the ability to reschedule and reassign work orders, schedule work orders manually, customize schedule boards, implement integrated map characteristics, and generate driving guidelines for field agents.
- Optimizing Resource Scheduling: The test takers need to possess the knowledge of the resource optimization process, constraints, and objectives, as well as optimization profiles.
- Configuring Universal Resource Scheduling: This domain will measure competence in creating prerequisite views, enabling scheduling for entities, and managing the work-hours calendar for prerequisites. The subtheme will also evaluate one’s expertise in creating Power Automate flows for the population of data within requirements records.
- Implementing Schedule Assistant: This subject area covers your skills in filtering data, specifying search radiuses, applying restrictions to resource queries, and troubleshooting Schedule Assistants.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order reporting and analytics |
| Topic 2: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Topic 3: Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Implement security roles and field service settings - Configure work order types and incident types - Configure scheduling configurations and booking setup |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Configure product inventory and item associations - Manage inventory levels and stock locations - Handle inventory adjustments and transfers - Process purchase orders and returns |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
| Topic 6: Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Schedule work orders using various methods - Manage scheduling options and requirements - Configure schedule board and board features |
