The first decision of preparation is the material. Choose the latest Microsoft Dynamics 365 Commerce Functional Consultant dumps from GuideTorrent — 62 practice questions, free demo to verify, 365 days of updates.
Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Define return policies and transaction processing - Set up POS functionality, profiles, and permissions - Configure retail stores, registers, and devices - Manage cash management, shifts, and store operations - Configure offline mode and inventory visibility |
| Topic 2: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure prerequisites and commerce parameters - Set up order fulfillment and distributed order management - Configure payment methods, gift cards, and charge codes - Manage retail workers, address books, and notifications - Configure organizational hierarchies and shared parameters |
| Topic 3: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Set up discounts, promotions, and coupons - Implement loyalty programs, reward points, and tier management - Configure customer affiliations and groups - Manage pricing rules, trade agreements, and price adjustments - Configure product hierarchy, attributes, and assortments |
| Topic 4: Manage e-commerce | 15-20% | - Set up product publishing and online merchandising - Configure e-commerce site channels and navigation - Manage online checkout, payments, and shipping - Implement customer self-service and account features - Configure omnichannel inventory and order synchronization |
| Topic 5: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Set up product catalogs and scripts - Manage continuity orders and installment billing - Configure fraud detection rules and order holds - Create and configure call center channels - Process call center orders and inquiries |
MB-340 Exam — Frequently Asked Questions
$165 USD per attempt, 700 (on a scale of 1-1000) to pass. Preparation is the cheaper insurance: the 62 practice questions from GuideTorrent cost far less than a second registration.
The Microsoft Dynamics 365 Commerce Functional Consultant blueprint spans 5 domains — including Configure products, prices, discounts, loyalty, and affiliations (25-30%), Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%), Configure Dynamics 365 Commerce Headquarters (25-30%). Follow the weightings with your hours; the full outline above details every subtopic.
Yes:
Training builds knowledge; simulation builds readiness. After any course, rehearse with the 62 practice questions for the Microsoft Dynamics 365 Commerce Functional Consultant until the exam atmosphere feels routine.
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Yes — download the free Microsoft Dynamics 365 Commerce Functional Consultant demo to learn about our products before you buy. Purchases include 365 days of free updates, with each new version emailed to you immediately upon release; renew afterward at 50% off.
Recommended: Knowledge of unified commerce operations, POS processes, and 6+ months experience with Dynamics 365 Commerce; MB-300 may be required for some paths Eligibility rules change over time, so confirm the current requirements on the official page (official MB-340 exam page) before you register.
The Microsoft Dynamics 365 Commerce Functional Consultant is Microsoft's certification exam for Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate, at the Associate level — proof of practical skills that employers recognize. Our material for it is written by IT experts and certified trainers with a wealth of exam experience. Related credentials include Microsoft Certified: Dynamics 365 Core Finance and Operations.
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Microsoft Dynamics 365 Commerce Functional Consultant Sample Questions:
A company is implementing Dynamics 365 Commerce.
The company wants to sell items exclusively by using the POS system. No configurations have been made in the system yet.
You need to determine the minimum actions the company must perform to sell new products through the retail store.
What must the company do? To answer, drag the appropriate types to the correct prerequisites. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-retail-products
You need to configure the system for the store inventory visibility requirements.
Which functions should you use?
- A. Synchronize orders job and the Post inventory job in batch
- B. Data distribution pull job and the Post inventory job in batch
- C. Validate store transactions job and the Post transactional statements job in batch
- D. Synchronize orders job and the Product availability job in batch
- E. Data distribution job and Synchronize orders job in batch
Correct Answer: C 🗳️
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You need to identify the configuration issue for the active student who is buying a clearance shirt with a coupon.
What should you use?
- A. View all discounts operation
- B. Discount concurrency mode
- C. Price simulator
- D. Retail price reports
- E. Category price rules
Correct Answer: C 🗳️
Explanation: Only visible for GuideTorrent members. You can sign-up / login (it's free).
A company uses Dynamics 365 Commerce.
You must capture supplemental information for sales orders created in the POS system or items on the sales orders.
You need to configure the system.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
1 - Create attribute types and attributes
2 - Create attribute groups and assign to the channel
3 - Select Default in the Apply attributes to field
4 - Run the appropriate jobs
5 - Synchronize orders
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/order-attributes
Topic 2, Bellows College
Current environment
General
Bellows College uses Dynamics RMS. The college is migrating to Dynamics 365 Commerce.
All stores follow the same set of 40 opening and closing procedures. Managers from each store assign these tasks to store workers. These tasks include returning unsold inventory back to the shelves, vacuuming the floor, cleaning the bathrooms, and sanitizing all customer-facing surfaces.
Each morning, store employees print several educational sales reports for retail operations and education.
Customers
The school teaches the art of upselling and predictive customer behaviors to students who major in retail and hospitality and work at the stores. Students use the store worker experience to relate their textbook studies to real-world applications.
Inventory
Stores have visibility into the products that will need to be stocked and sold for upcoming classes. The stores do not have visibility into the number of students in the classes. Inventory is often low, and product availability is unpredictable during different times of the semester in different stores.
A store that does not have an item in stock may call the other stores to inquire about product inventory. The stores want to be able to do a better job predicting required inventory levels.
Products
Products are categorized by the groups:
- General supplies:
- - Pens
- - Paper
- - Other
- Beverages
- Snacks
- Books:
- - Chemistry
- - History
- - Mathematics
- - Science
- - Technology
- - Education
- - Other
- Apparel:
- - Men's
- - Women's
- - Children's
- - All
- Merchandise
- Other
Pricing
All books are sold at the manufacturer's suggested retail price (MSRP) price. The stores never provide discounts for books.
General school supplies, such as pens and paper, are more expensive at a store located in the student community center.
All products, other than books, are repriced once a month by using an average cost of the products plus 20 percent.
Students receive a five percent discount on general supplies when the students belong to certain student organizations.
Any rounding of the final price of items is performed in Microsoft Excel and manually uploaded.
Hardware
The current POS hardware is more than seven years old and must be replaced.
Store pickup transactions
Store pickup transactions are not supported by the current hardware.
Students call the stores to place their orders with a store worker. The store worker creates a suspended transaction in the POS system.
Store workers find out about new orders to pick and put into boxes through pieces of paper on a fulfillment bulletin board.
Requirements
General
One store must be converted to the new Dynamics 365 Commerce solution each month.
Stores that have not been converted to the new solution must use a temporary integration to the Dynamics 365 Commerce system to import the retail cash and carry transactions from the previous system.
Stores that use either the existing solution or the new solution must be able to use base commerce reports and inquiry forms to view sales across all stores.
The college must be able to have traceability into store tasks that are getting completed and by whom in order to quantify the retail experiences of the store workers for college credit eligibility evaluation.
Stores must connect the new cloud-based enterprise resource planning (ERP) system to the local network printer to print daily sales reports in a batch process.
Managers must review daily year-over-year reports that are printed locally on the printer from headquarters. * All reports automatically print to the store printers.
Store workers that are students use printed copies of these reports to make notes for research papers.
Customers
All registered students must be entered as customers into Dynamics 365 Commerce.
Non-active students that are in the system must remain in the system and be categorized as alumni and friends.
When customers join a student club as a member, the clubs must send a list to Bellows College to update the student membership directory.
POS
The POS system must recommend automatic upsells and predict customer behavior to the sales associates who are students to help them refine their retail skills. In the POS system, the store workers must see the preferred purchasing category of a student and a suggestion for a next best action that the store workers should take to sell more items to the students.
Receipts must either be printed or emailed.
The same transactional information must be on all receipts for all stores. Only one receipt format is used because IT staff is limited.
Emailed receipts must have custom branding included in the header. The footers must include educational quotes and major campus events. Footer information must be updated once each semester.
Inventory
All returns require a receipt as proof of purchase.
No returns are allowed if the item was purchased more than 30 days prior.
If an item is out of stock, the store workers must be able to refer the customer to another location without calling the store.
Inventory visibility for all locations should be near real-time.
The current product categories will be migrated as is. Revamping the product categories will be saved for a later implementation phase.
All items must be in the product hierarchy.
All inventory and fulfillment actions that are performed in the POS system by store workers must be grouped together on the welcome screen.
Workers must be alerted about any actions that must be performed in the POS system.
Pricing
All pricing must be calculated automatically within the system, not through Excel.
All students will get a 5 percent discount on all apparel purchases.
All discounts applied to the selling price must be tracked to a ledger account for financial reporting.
Apparel is cleared out through clearance pricing that is typically discounted 30 percent to 50 percent off list price. These are exclusive discounts.
Twenty percent discount coupons can be provided to students for apparel when the students participate in Bellows College community outreach programs, hit certain academic milestones, or help with fundraising activities. These coupons can sometimes compound with other club or student discounts, but not always.
Hardware
You must implement the following hardware for the stores:
Stationary terminals
- Windows OS
- All peripherals are dedicated to the stationary terminals
- Payment methods: cash, check, credit card, debit card, and "Bellows cash" cards Mobile terminals
- iOS
- All peripherals are dedicated to the mobile terminals
- Mobile case
- Payment methods: credit card
New POS tablets that run iOS will be required to support the store pickup transactions.
Store pickup transactions
Customers must create orders from a mobile app, a portal, or by calling in orders.
The stores will fulfill the orders and package them into boxes that have an appropriate label.
Customers will call the store when they are ready to pick up the orders.
The store employees will leave the store with the box of merchandise and the mobile tablet.
The store employee will recall the transactions on the mobile device and review the order with the customers.
The customers can then modify orders and request new items or changes to the contents.
If changes are needed, the store employee will go back into the store and replace/add items as appropriate and bring them out to the car.
The customer then pays for the order through credit cards only.
The store employee then leaves the products next to the customer for the customer to load.
Issues
Issue 1 - Incorrect pricing at the register
A store cashier reports that the pricing for a shirt that is listed as a clearance item should be lower. The cashier is not sure how the pricing was determined. The customer is an active student who belongs to a club and has a 20 percent discount coupon from a fundraiser event.
Issue 2 - Previous POS system transaction inconsistencies
Previous POS transactions are being uploaded to Dynamics 365 Commerce.
The transaction imports have not been tested. You observe issues with the data. The import files need corrections.
A customer order is placed on hold by the system for potentially fraudulent activity.
You need to determine which aspect of the order caused it to be placed on hold.
What should you do?
- A. View the hold reason code set on the order hold for the order.
- B. View the fraud details specified on the order hold for the order.
- C. View the fraud notes set on the order hold for the order.
- D. View the order holds report and filter on the fraud hold code and order number.
Correct Answer: B 🗳️
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