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HDI QQ0-200 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Level Management | 15% | - Service Level Reporting - SLA Definition & Monitoring |
| Metrics & Reporting | 15% | - Performance Indicators - Data Analysis & Reporting |
| Business Continuity & Quality | 15% | - Business Continuity Planning - Quality Assurance & Improvement |
| Problem & Change Management | 20% | - Root Cause Resolution - Change Control Processes - Problem Identification & Analysis |
| Knowledge Management | 15% | - Knowledge Capture & Maintenance - Information Sharing & Access |
| Service Desk Operations | 20% | - Operational Procedures - Incident Management - Request Fulfillment |



