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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The login ID for the Web Service was not configured correctly.
B) The Database Port is setto 1433.
C) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
D) The Web Service URL was not configured correctly.

2. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the cm Port SYS Params tab of the CFG tab
B) in the file NAV360_ProvisioningService.exe.config
C) in the ACCCM CFG tab under CM
D) in the ACCCMLocation tab under CM

3. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) The remote serveris on a slower speed network.
B) The customer hastoomany servers and wantsto reduce hardware storage inventory.
C) Database redundancy is required and the customer is using an SQL cluster in their environment.
D) ACCCM does not support co-resident install.

4. You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?

A) 64 Bit Windows 2008 R2 server with 4 GB of memory
B) 32Bit Windows XP with 2 GB of memory
C) either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
D) 32 bit Windows 2008 R2 server with 2 GB of memory
E) 32 BitLinux server with2GB of memory

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Assign agentsinto an extension group.
B) Assign agentsinto ACCCM virtual groups.
C) Allow agents to change their skill assignments.
D) Assign agents into organization chart teams.

Solutions: