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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be no more then 50 concurrent users, and time to value is critical for the project.
C) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

2. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?

A) gap analysis
B) SWOT analysis
C) business process analysis
D) architecture analysis

3. What are three types of changes in the Changes application? (Choose three.)

A) Emergency Change
B) Standard Change
C) Scheduled Change
D) Planned Change
E) Critical Change
F) Normal Change

4. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) ITIL v3 aligned process workflows
B) electronic audit records and electronic signatures
C) A federated configuration management system
D) control and audit of all hardware assets installations, moves, additions, and changes

5. A customer is planning to implement IBM SmartCloud Control Desk using IBM WebSphere Network Deployment and IBM DB2 as a middleware on an AIX operating system. Due to an expected number of concurrent user sessions, the customer is planning for three IBM WebSphere nodes and a single IBM DB2 node running on separated systems.
What should be recommended in case the customer needs a highly available configuration?

A) double the number of IBM WebSphere and IBM DB2 nodes
B) switch the OS platform from AIX to Linux
C) install IBM DB2 on a PowerHA (formerly HACMP) cluster
D) install IBM WebSphere and IBM DB2 on a PowerHA (formerly HACMP) cluster

Solutions: