[UPDATED 2022] Getting 1z0-1038-22 Certification Made Easy!
1z0-1038-22 Exam Crack Test Engine Dumps Training With 97 Questions
NEW QUESTION 15
Which option should you use to create or configure queues?
- A. Configuration > Application Appearance > Customizable Menus > Custom Menus
- B. Configuration > Site Configuration > Configuration Settings
- C. Configuration > Application Appearance >Customizable Menus > System Menus
- D. Configuration > Site Configuration > Message Bases
Answer: C
NEW QUESTION 16
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 4 PM
- B. Monday 10 AM
- C. Tuesday 11 AM
- D. Saturday 6 PM
Answer: A
NEW QUESTION 17
Which three actions can a guide branch out to?
- A. Calling an add-in
- B. Inserting another guide
- C. Calling a URL
- D. Creating an incident
- E. Firing a named event
Answer: B,C,E
NEW QUESTION 18
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Enable the engagement engine.
- B. Select the Chat check box that is associated with an agent's staff account.
- C. Select the Pull Chat check box in the chat profile.
- D. Configure advanced routing.
- E. Select the corresponding pull policy.
Answer: C,E
NEW QUESTION 19
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
- A. Enable the global template.
- B. Validate the template.
- C. Accept the changes.
- D. Save the deployment.
Answer: D
NEW QUESTION 20
Which statement is true about the JavaScript API?
- A. It comes with in-built exception handling.
- B. It cannot be used in Custom Object workspaces.
- C. It is available when you use the Connect Common Object Model CCOM for API operations.
- D. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
Answer: D
NEW QUESTION 21
Which four view modes are available in the Report Editor?
- A. Data Set View
- B. Database View
- C. Report View
- D. Graphical View
- E. Design View
- F. Layout View
Answer: A,E,F
Explanation:
The Report Editor is a work area in which you can manipulate the objects in your report directly or by changing properties in the Property Inspector. In the Report Editor window, you can navigate between different views of your report: the Data Model view, Paper Layout view, Paper Design view, Paper Parameter Form view, and Web Source view.
https://docs.oracle.com/cd/E16340_01/bi.1111/b32122/orbr_concepts1006.htm#:~:text=In%20the%20Report%20Editor%20window,view%2C%20and%20Web%20Source%20view.
NEW QUESTION 22
How frequently does Oracle release a new version of a product?
- A. Once in six months
- B. Once in four months
- C. Every month
- D. Once in three months
Answer: D
NEW QUESTION 23
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
- A. SLAs
- B. Configuration settings
- C. Profile workspace assignment
- D. Profile functional permissions
- E. Workspace rules
- F. Profile navigation assignment
Answer: C,D,F
NEW QUESTION 24
Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?
- A. Create a transactional survey.
- B. Create a broadcast survey.
- C. Create a report of contacts whose contact home
- D. Add the report in step (c) to the Audience tab in the Included section.
- E. Create a segment of contacts whose contact home country is USA.
- F. Add the segment in step (d) to the Audience tab in the Included section.
Answer: A,B,E
NEW QUESTION 25
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. business rules
- B. syndicate chat widget
- C. proactive chat widget
- D. configuration settings
Answer: B
NEW QUESTION 26
Which two components can be edited in a standard report?
- A. Column headings
- B. Schedules
- C. Non-selectable filters
- D. Permissions
- E. Report headings
- F. Graphs
Answer: B,D
NEW QUESTION 27
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- B. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- C. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
- D. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
Answer: B
NEW QUESTION 28
For which three reasons should you recommend using workflows?
- A. They help customers find relevant knowledge answers.
- B. They promote efficiency.
- C. They can sort incidents raised by a contact.
- D. They guide agents through complex customer interactions and data updates.
- E. They reduce human error.
Answer: B,D,E
NEW QUESTION 29
Which two statements are true about safe mode in relation to add-ins?
- A. It allows an agent desktop to log in to the application without any add-ins.
- B. It is a setting that must be enabled at the interface level.
- C. It is a profile setting that must be enabled for a profile.
- D. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
- E. It allows an agent desktop to log in to the application with local add-in files.
Answer: D,E
NEW QUESTION 30
Which is an invalid data type?
- A. Menu
- B. Date/time
- C. Text field
- D. Text area
- E. Integer
- F. Radio
- G. Float
Answer: F
NEW QUESTION 31
Which four statements are true about reports?
- A. Published reports can be modified.
- B. The owner of a report remains the same even if the report is imported by some other user.
- C. All the permissions from an imported report remain unchanged after an export.
- D. Reports are not common across the interface.
- E. Reports are shared between interfaces.
- F. Reports must be exported manually in all interfaces.
- G. After a report is published, the report data remains unchanged even as the knowledge base is updated.
Answer: A,C,D,F
NEW QUESTION 32
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It is triggered by an event that occurs on the standard objects that are used by queues.
- B. It is triggered by an event that occurs on standard objects only.
- C. It is also known as the Object Event Handler.
- D. It is always triggered from business rules.
- E. It can be triggered by an event that occurs on community objects.
- F. It is a PHP script that executes only synchronously.
- G. It can be triggered by an event that occurs even on a custom object.
Answer: C,E,G
NEW QUESTION 33
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