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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?

A) Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
B) Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
C) Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
D) Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.

2. What are the four pillars of Care?

A) Operational Management, Business Management, Financial Management, HWS Management.
B) Customer Relationship, Care Business Management, Operational Management, Financial Management.
C) Operational Management, SWS Management, HWS Management, Financial Management.
D) Customer Relationship, SWS Management, Operational Management, Financial Management.

3. A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

A) Warranty Extended contract.
B) 1st Warranty Standard and the next 4 as Warranty Extended contract.
C) Care Agreement.
D) Warranty Standard contract.

4. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
B) Nothing - this is most probably a miss booking so it will be corrected next month.
C) Investigate all the possible reasons and provide a comment in the monthly report.
D) Notify CT F&C controller asking to correct the possible error next month.

5. Who is responsible for managing customer requirements during the Care phase?

A) Care Program Coordinator if assigned, otherwise the Care Program Manager.
B) Care Program Manager.
C) CT Head.
D) Care Technical Manager if assigned, otherwise the Care Program Manager.

Solutions: