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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. As far as network operations meetings are concerned which of the following statements is correct?

A) I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
B) Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
C) In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
D) I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.

2. What are the main functions of the Performance Mgt tools?

A) Ensures Network Performance data availability & Network Performance reporting.
B) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
C) Network Performance reporting & Trouble Ticket handling.
D) Performance reporting, Trouble Ticket reporting & Alarm handling.

3. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?

A) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
B) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
C) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
D) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.

4. Which main steps are required to set up an effective Change Management Process in an
Operational Delivery?

A) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
B) - The change Management process is discussed and approved by NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
C) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change Management process is documented and communicated internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
D) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change management process is documented and communicated to customer/subcontractor/internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

5. Which option is MOST likely to considerably reduce service costs?

A) Controlling Field Operations from the GD
B) The use of subcontractors.
C) Provision of services using the shared delivery model.
D) Utilise best practice from NSN's PS Global Services.

Solutions: