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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. Which of these groups are OnDemands major competitors?

A) ASG/Mobius, EMC, CA
B) Oracle, SAS, Apple
C) C Microsoft, SAP
D) EMC, Microsoft, Oracle

2. Which of the following is not considered a "top of mind" consideration for implementing Value Based Archiving?

A) Elimination of redundant, obsolete, and trivial content
B) Reducing the risk potential for sharing sensitive, inappropriate, or private information
C) Capturing email for compliance and legal purposes
D) Finding "smoking gun" emails before they can be used against you

3. Which of the following best exemplifies how Content Collector achieves IT savings while also fulfilling legal and compliance obligations?

A) Support for virtualized infrastructure
B) Integration with most common email platforms
C) Common infrastructure for archiving email, file, and collaboration servers
D) Self-service for legal forensics

4. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your CSRs need Case Management?
B) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
C) How do CSRs do scanning of documents today?
D) How do CSRs access all information necessary to respond to customer questions?

Solutions: