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HP HP2-H69 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Implementation and Service Delivery Overview | - Refresh cycles and asset lifecycle management - Device management and support processes - Deployment models and rollout considerations |
| Topic 2: HP DaaS Offer Structure | - Financing and subscription-based models - Hardware, services, and software bundling - Service levels and support components |
| Topic 3: HP Device as a Service (DaaS) Fundamentals | - DaaS value proposition and business outcomes - Lifecycle management approach (procurement, deployment, support, refresh) - Customer pain points addressed by DaaS |
| Topic 4: Sales Positioning and Competitive Differentiation | - Target customer segments and use cases - Positioning HP DaaS vs traditional device procurement - Competitive comparison and value messaging |
| Topic 5: Solution Design and Customer Scenarios | - Operational efficiency and IT cost reduction scenarios - End-user computing lifecycle optimization - Mapping customer requirements to DaaS offerings |
HP Selling HP Device as a Service 2018 Sample Questions:
1. Which option is available to customers after 45 days into the trial for DaaS Analytics and Proactive Management?
A) upon request, extend the trial for 60 days
B) upon request, evaluate HP Service Expert support
C) upon request, evaluate mobile devices with the service
D) upon request, receive devices from HP to test the service
2. DaaS Analytics and Proactive Management can support non-HP devices. However, there are some features and reports that are only available with Microsoft Windows-based HP devices.
Which features are only available on HP devices? (Select three.)
A) smart battery health (replacement)
B) hardware warranty
C) app deployment
D) automatic parts replacement
E) mobile application whitelisting and blacklisting
F) device encryption settings
3. If the customer prefers to receive HP DaaS Analytics and Proactive Management as a managed service from HP. what are the correct options available?
A) purchasing the managed service as a component of a simplified lease agreement
B) purchasing the managed service as a standalone SKU
C) purchasing the managed service by selecting the Enhanced or Premium HP DaaS plan
D) purchasing the managed service though HP's cloud-based software management console
4. What is an end-user productivity issue that could indicate an opportunity for HP DaaS?
A) a need for end-user training to enhance Microsoft Office application skills
B) device reliability issues from an aging device fleet that cause end-user downtime
C) poor access to timely information
D) a high proportion of mobile employees who need to be monitored to ensure they are on the job
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,D,F | Question # 3 Answer: D | Question # 4 Answer: C |



