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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Delivery and Migration | 17% | - Plan and execute migration from other platforms - Define roles and responsibilities - Understand implementation best practices |
| Topic 2: Channel Strategy | 10% | - Apply use cases and best practices - Design channels for collaboration and workflows - Channel naming conventions and structure |
| Topic 3: Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Topic 4: Discovery | 10% | - Communicate Slack value proposition - Gather and analyze client requirements - Assess organizational readiness |
| Topic 5: Learning and Enablement | 18% | - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Design training programs for users and admins - Create learning materials and resources |
| Topic 6: Policies and Settings | 22% | - Security and compliance configurations - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management |
Salesforce Certified Slack Consultant Sample Questions:
1. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?
A) Channel strategy
B) Governance
C) Grid design
D) Discovery
2. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?
A) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
B) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
C) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
D) With Slack we will build deeper connections by using a single global collaboration platform.
3. After a grid migration, what is one data point that remains at the workspace level?
A) Custom emojis
B) User groups
C) Files
D) Custom profile fields
4. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?
A) Your client's executive sponsor
B) The Slack admin on your client's engagement team
C) The Slack customer success manager
D) The Slack account executive
5. What can you do to prevent the creation of duplicate users as a result of a grid migration?
A) Make sure all guests are promoted to full members.
B) Ask users to update their usernames to a standard nomenclature.
C) Ensure users' emails in Slack match SSO.
D) Require users to login with their existing email and password.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: C |
