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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Each Asset will have a Service Appointment that will represent the work needed for each machine.
D) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

2. Dispatchers at Universal Containers wantto ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A) Define Skills, Set up Skill Requirements, Set up Resource Skills
B) Set up Skill Requirements, Define Work Types, Set up Routing Rules
C) Define Work Types, Define Work Order Status, Set up Resource Skills
D) Set up Service Locations, Set up Location Skills, Define Work Types

3. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Define a Global Optimization job to run hourly.
B) Apply the Reshuffle action within the Gantt.
C) Write a batch Apex class to unschedule low priority work orders.
D) Create a custom Gantt action to call an Apex class to reschedule appointments.

4. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Update the Service Appointment page layout to include the Articles related list.
B) Create a quick action on the work order to search the Knowledge base.
C) Add the Knowledge Lightning component to the Field Service mobile app.
D) Attach the relevant articlesto the work order or work order line items.

5. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
B) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
C) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
D) create a report chart that summarizes work order line items and add a link to theservice appointment layout.

Solutions: