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Exam Details
The open-book ITIL Practitioner test will entail 40 scenario-based MCQs which are to be cleared within 2 hours and 15 minutes. The passing mark is 70%. Such a score is achievable by any candidate as long as he/she takes the learning process seriously. Training courses and guides, which will be covered, are accessible to anyone needing support during preparation.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:
- Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method
- Utilizing the CSI approach tools and techniques in a specific context
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applying Guiding Principles | - ITSM Improvement Principles
|
| Topic 2: Organizational Change Management | - Change Enablement
|
| Topic 3: Continual Service Improvement | - CSI Approach
|
| Topic 4: Measurement and Metrics | - Measurement Framework
|
| Topic 5: Communication | - Effective Communication
|
