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PeopleCert ITIL Practitioner Exam
PeopleCert ITIL Practitioner Exam is suitable for IT Service Management Professional. It validates the ability to Continual Service Improvement asset, change, configuration and release management the person usually focuses on the ITIL service strategy within the company. ITSM Practitioner, ITSM Professional, and ITIL Trainers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Practical Application and Case Studies | 15% | - Integrating ITIL practices - Applying concepts to real-world scenarios |
| Organizational Change Management | 20% | - Stakeholder engagement - Change management principles - Overcoming resistance to change |
| Key Concepts and Guiding Principles | 25% | - Nine ITIL guiding principles - Four dimensions of service management - ITIL service management concepts |
| Continual Service Improvement (CSI) Approach | 25% | - Adapting and adopting ITIL - Improvement initiatives - CSI model and steps |
| Communication and Measurement | 15% | - Effective communication planning - Reporting and using data - Metrics and measurement frameworks |



