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CompTIA PDI+ Beta Sample Questions:

1. Which of the following conditions would result from toner or paper dust contamination on the laser unit windows?

A) Poor image transfer
B) Media jams
C) Poor print quality
D) Fuser unit failure

2. Which of the following is the MOST likely symptom if the paper pick-up rollers are worn?

A) Faulty registration
B) Skewed image
C) Poor quality copies
D) Paper mis-feed

3. Which of the following forms will describe hazards and other properties of toner?

A) Network Settings report
B) Printer quality pages
C) MSDS
D) Configuration report

4. Which of the following would be the MOST appropriate response to a client being upset about their device not working at a critical business time?

A) Apologize for the failure of the device and assure them the device will be operating as soon as possible.
B) Inform the customer there is no way of knowing when the device wil fail or when the device will be repaired.
C) Ask the client to calm down but explain there is no guarantee that the problem wil be solved today.
D) Inform the customer that based on their description of the problem that it will be resolved in a very short time.

5. A customer can print simplex but wants to print duplex and cannot find the setting on their PC; other users in the office can print duplex using the same application. Which of the fol owing is the problem?

A) Printer hardware configuration
B) Network issues
C) Driver port setting incorrect
D) Wrong printer driver is installed

Solutions: