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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Which statement is true about the various levels and the file sharing capabilities of Avaya Spaces users?

A) File sharing is not a capability within Avaya Spaces.
B) Only Member level users and above can share files.
C) All levels of users can share files.
D) Only Owner/Admin level users can share files.

2. Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?

A) Add In quantities for each of the components in your solution.
B) Create a version of this diagram for each location.
C) Cross out functionality not requested by the customer.
D) Add the specific product names for components in your solution.

3. Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?

A) Avaya one-X Communicator for Mac
B) Avaya Communicator for IOS
C) Avaya one-X Communicator for Windows
D) Avaya Communicator for Windows

4. Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

A) The incoming and outgoing trunk can be analog or digital.
B) The incoming and outgoing trunk must be digital.
C) The incoming trunk must be digital and the outgoing can be analog or digital.
D) The Incoming trunk can be analog or digital and the outgoing trunk must be digital.

5. Refer to the Scenario: H&H Ticket.

The H&H Ticket company wants to replace their DEFINITY systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura.
In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

A) IP Office uses many of the same components and applications such as SBCE and System Manager.
B) IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura Contact Center.
C) The IP Office can be virtualized in either a Nutanix or a VMware environment.
D) IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.

Solutions: