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SAP CRM Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| CRM User Interface | Describe CRM user interface TCRM20 OR CR580 | > 12% |
| CRM Middleware | Describe CRM Middleware, Data Exchange with R/3 Backend TCRM20 OR CR500 | 8% - 12% |
| SAP CRM Technology & Integration | Describe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals TCRM10 OR SAPCRM, CR100 | > 12% |
| SAP CRM Transactional Processing | Describe Activity management and transactional processing TCRM20 OR CR100 | 8% - 12% |
| SAP CRM Interaction Channels | Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center TCRM10 OR SAPCRM | > 12% |
| SAP CRM Business Scenarios | Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics. TCRM10 OR SAPCRM | 8% - 12% |
| SAP CRM Basic Functions | Describe CRM Billing, partner processing, actions and pricing fundamentals TCRM20 OR CR100 | > 12% |
| SAP CRM Master Data | Describe Business partners, organizational management and product master TCRM10 OR CR100 | > 12% |
