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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Call-off quantity
B) Covered objects
C) Usage restrictions
D) Entitled parts
E) Billing milestones

2. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To assign accounts to business users
B) To scope the system
C) To restore system default settings
D) To create business users

3. Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A) Scheduling relevant
B) Coverage indicator
C) Invoicing method
D) Processing type

4. Which of the following element from Customer Care do you select to enable SAP JAM as a knowledge base in SAP Cloud for Customer?

A) Service and Repair
B) Business Performance Management
C) Communication for Customer Care
D) Service Request Management

5. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Business user
B) Organizational unit
C) Employee
D) Business role

Solutions: