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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles |
| Security | 15% | - Monitor and audit workspace activity - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) |
| Channel & User Group Administration | 28% | - Convert public channels to private channels - Manage user groups and channel permissions - Configure channel management policies - Implement channel naming conventions and best practices - Manage default channels and required channels |
| Enabling Slack Success | 15% | - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support - Use analytics and reporting to measure engagement |
| Fundamentals | 9% | - Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features |
| App Administration | 10% | - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows |
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
As the Org Admin of a large corporation, you've received many requests from external users connected via Slack Connect.
Which TWO actions can you take within the External People Management dashboard?
(Choose 2 answers.)
A. Remove external members from Slack Connect channels when they were invited with "Can only post" permissions.
B. Approve or deny Slack Connect requests.
C. Remove external members from Slack Connect channels when they were invited with "Can post & invite" permissions.
D. View all external people connected to your org and the Slack Connect channels they belong to.
E. View all Slack Connect invitations.
Question 2
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?
A. Single-Channel Guest with access to one project channel
B. Slack Connect direct message (DM) between the contractor and project lead
C. Full member with access to the marketing workspace
D. Multi-Channel Guest with access to all relevant project channels
Question 3
You're an Org Owner at a company that doesn't allow members to manage any Slack Connect permissions. A member reaches out with a concern: they sent a Slack Connect channel invitation to the wrong external company. The invitation was approved automatically.
What should you tell the requestor? (Select the best answer.)
A. Channel history will not be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
B. All channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
C. All channel history will be visible when the external organization accepts the invitation. You can also offer to revoke the channel invitation if it has not been accepted yet.
D. The requestor can choose how much channel history will be visible when the external organization accepts the invitation. You can also offer to show them how to revoke the channel invitation if it has not been accepted yet.
Question 4
You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)
A. Restrict apps that aren't already used by your organization.
B. Turn on app approval so members can only install apps that have been pre-approved.
C. Send all notifications to a specific channel that includes all app managers for app approval.
D. Instruct app requestors to post a business justification in #help-admins when requesting apps.
E. Send all app approval requests to app managers in a Slackbot message.
Question 5
A team member is managing a long-term project that involves collaborating with internal and external users via Slack.
Which statement is true about users managing the channel once the project work concludes?
A. Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
B. The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.
C. The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.
D. Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: B,C | Question 5 Answer: C |
