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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together.

A) Configure separate stages and sales processes for each Product Family.
B) Configure a new Forecast Type on Opportunity grouped by Product Family.
C) consultant is assessing how CK can divide its forecasts by footwear line.
Which solution should the consultant recommend to improve CK's forecasts?
D) Configure a new Forecast Type on Opportunity Product grouped by Product Family.

2. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later.
What should a consultant do to ensure clean leads for the marketing reps?

A) Run a duplicate job with a Matching Rule.
B) Create a Validation Rule to find duplicates.
C) Create a formula field on Lead for duplicates.

3. Cloud Kicks uses an external Enterprise Resource Planning (ERP) application to process its orders. The ERP application needs to receive data about opportunities when the opportunity closes.
Which solution should the consultant recommend?

A) External Relationship with custom object
B) Salesforce Connect
C) Outbound Message with record-triggered flow

4. Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location.
Which solution should the consultant recommend?

A) Track total cases submitted by lead source and location.
B) Track total accounts created by lead source and location.
C) Track total opportunity pipeline by lead source and location.

5. Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes.
Which steps should the consultant perform to maintain data integrity?

A) Use the Sales Cloud clone feature to migrate email alerts and approval processes into UC's Sales Cloud org.
B) Merge data from the existing Sales Cloud org into UC's Sales Cloud org, migrate email alerts, approval processes, and then users.
C) Insert users and migrate email alerts and approval processes into UC's Sales Cloud org.

Solutions: