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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Decisioning Fundamentals | - Decision management concepts - Customer 360 and contextual decisioning |
| Reporting and Analytics | - Insights and reporting dashboards - Decision strategy performance monitoring |
| Real-time Decisioning | - Real-time customer interaction handling - Event-driven decision strategies |
| Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Customer Decision Hub | - Next-Best-Action (NBA) framework - Business Issues, Groups, and Strategies |
| Next-Best-Action Designer | - NBA Designer configuration - Action prioritization and proposition management |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
A) Collections
B) Resource Planning
C) Service
D) Accounting
E) Retention
2. U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
A) Add the risk segmentation rules in the Results tab of the scorecard rule.
B) Add a decision table to a decision strategy and pass the credit score as the parameter.
C) Add three contact policies that correspond to the three risk segments.
D) Add a decision table to a decision strategy and reference it in the scorecard component.
3. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
A) Retail store
B) Television
C) Chatbot
D) Billboard
4. U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
A) Remap the scorecard property in the decision strategy for the change to take effect.
B) The score calculation is independent of the strategy and no change is required.
C) A new proposition filter needs to be configured in the strategy to filter on customer income.
D) Add a new Group By component for the mortgage limit calculation.
5. Aggregation components provide the ability to________________.
A) filter actions based on priority and relevance
B) set a text value to a strategy property
C) make calculations based upon a list of actions
D) choose between actions
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: C | Question # 3 Answer: B,C | Question # 4 Answer: C | Question # 5 Answer: C |



