Short on prep time? GuideTorrent provides actual Genesys PureConnect: CIC Core Certification practice questions to help you conquer the PC-CIC-Core. Updated for 2026, our material ensures you study smarter, not harder.
Genesys PC-CIC-Core Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Interaction Routing and Workflows | - Workgroup and interaction flow design
|
| PureConnect Architecture Overview | - System components and architecture
|
| Monitoring and Troubleshooting | - Issue resolution
|
| System Configuration and Administration | - User and role management
|
Genesys PC-CIC-Core Exam FAQs
The PC-CIC-Core exam is a core requirement for the Genesys PureConnect CIC Core Certification certification at the Professional level. Earning this validates your skills for credentials like Genesys PureConnect CIC Administration, Genesys Cloud CX Certifications.
Candidate requirements include: Recommended experience with Genesys PureConnect CIC system administration and contact center operations.. Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Likely online proctored or authorized testing center (varies by region and training provider). You can sign up here:
The vendor suggests following official learning paths to build a foundational understanding:
Once you complete your training, use the 62 practice questions from GuideTorrent to refine your exam readiness.
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The syllabus is divided into 4 main domains. Key areas include "Interaction Routing and Workflows", "Monitoring and Troubleshooting", "System Configuration and Administration". For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
Genesys PureConnect: CIC Core Certification Sample Questions:
What is a View in Interaction Center Business Manager?
- A. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
- B. Views contain the system and custom workspaces.
- C. Views are only used to set alerts within Interaction Center Business Manager.
- D. Views provide a way to manipulate the configuration of agents and workgroups.
Correct Answer: A 🗳️
Under what circumstances is it useful to create a Client Button?
- A. When you want to make a custom button for agents to quickly open their Interaction Client application when they arrive at work.
- B. When you have created a unique interface using an API and want to add a custom Pickup button to it.
- C. To make a custom button available from the Interaction Client/Desktop to make it easy for call center agents to access an application when they are on a customer call.
- D. You want your customers to be able to phone you by pressing a custom button on a web page.
Correct Answer: C 🗳️
Barb belongs to two workgroups, international Travel Services and Domestic Travel Services. International Travel Services workgroup has rights to call International and Long Distance, Domestic Travel Services workgroup has rights to call Long Distance. The Default User has rights to call Intercom, Emergency, and Local. Barb is currently activated as an agent in the Domestic Travel Services.
What types of phone calls can she make?
- A. Intercom, Emergency, Local, and Long Distance
- B. Intercom, Emergency, and Local
- C. Intercom, Emergency, Local, Long Distance, and International
- D. Long Distance
Correct Answer: A 🗳️
You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.
What queue type is required to ensure that calls to the operator queue are routed as described?
- A. Sequential
- B. Round-robin
- C. Custom
- D. ACD
- E. Group Ring
Correct Answer: D 🗳️
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
- A. Assign the user account a mailbox
- B. Run an instance of the messaging Client on the IC server under that user's profile
- C. Assign the user account a default workstation
- D. Give the user Send As permissions on the Exchange server
Correct Answer: D 🗳️
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