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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

A) Release management
B) Service configuration management
C) Change control
D) Deployment management

2. Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.

A) configuration items
B) events
C) changes
D) workarounds

3. Which is MOST LIKELY to be achieved by following a detailed procedure?

A) Managing a service request
B) Resolving an incident
C) Investigating a problem
D) Assessing a change

4. Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A) Relationship management
B) Service desk
C) Supplier management
D) Change control

5. Which is a risk that might be removed from a service consumer by an IT service?

A) Cost of purchasing servers
B) Service provider ceasing to trade
C) Failure of server hardware
D) Security breach

Solutions: