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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) Predictive Router Agent
B) GPE tracking snippet (JavaScript)
C) SIP trunk
D) WebRTC gateway

2. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Predefined agent priorities
B) Predictive models trained on historical data
C) Real-time IVR keyword detection
D) Randomized agent rotations

3. Which two types of content can be delivered through content offers in action maps?
(Choose two)
Response:

A) Pop-up coupons
B) Agent voicemail recordings
C) Predictive outcome scores
D) Promotional banners

4. Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

A) Messenger Admin Tool
B) Architect Flow Designer
C) Admin > Messenger in Genesys Cloud
D) Data Actions Integrations

5. Which metric helps identify how well an action map performs in influencing outcomes?
Response:

A) Skill evaluation ratio
B) Offer conversion rate
C) GPR confidence score
D) Visitor page views

Solutions: