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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which process is responsible for the availability, confidentiality and integrity of data?

A) Service catalogue management
B) Change management
C) Information security management
D) Service asset and configuration management

2. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) RACI model
B) Continual service improvement (CSI) approach
C) The Deming Cycle
D) Incident model

3. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, service desk, request fulfillment, access management, and event management
B) Event management, incident management, change management, and access management
C) Incident management, problem management, service desk, request fulfillment, and event management
D) Event management, incident management, problem management, request fulfillment, and access management

4. Which process is responsible for providing the rights to use an IT service?

A) Request fulfillment
B) Incident management
C) Access management
D) Change management

5. Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

A) Defining measurable targets
B) Creating a baseline
C) Reviewing measurements and metrics
D) Implementing service and process improvements

Solutions: