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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation and Integration | 28% | - Integrate external systems via APIs and connected apps - Configure email and notification templates - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Configure SSO and authentication providers - Implement search functionality and content tagging |
| Topic 2: Solution Design and Business Logic | 28% | - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Design Experience Cloud site architecture (themes, templates, branding) - Configure Lightning Web Components for customizations - Implement security model (profiles, permission sets, sharing rules) - Design data access and visibility rules |
| Topic 3: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Implement error handling and logging - Configure Site.com analytics and reporting |
| Topic 4: Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Define scope and create solution design - Identify key stakeholders and user personas - Understand customer business objectives and challenges |
| Topic 5: Change Management and Training | 13% | - Define support processes and escalation paths - Create training materials and end-user guides - Plan and execute change management activities - Develop user adoption strategy and documentation |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
A) Developer Console
B) CMS Connect
C) Rich Content Editor
D) Compact Header Properties
2. Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve casesfor their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
A) Customer Community
B) Partner Community
C) Customer Community Plus
D) Employee Community
3. The UniversalContainers Experience Cloud admin needs to move a site from one production org to another production org that it is not directly connected to.
What is the recommended choice for moving the site from one org to the other?
A) Publication via Experience Builder
B) Deployment via Change Set
C) Deployment via Metadata API
D) Lightning Bolt Export and Installation
4. Universal Containers (UC) wants to build a product registrationsite to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
A) Save theflow with the "System Context Without Sharing-Access All Data" option.
B) Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
C) Assign a single screen to multi-step flow and give the guest user access via page layout.
D) Convert multi-step flow into individual flows and give the guest user access to each flow separately.
5. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
A) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
B) Create a single digital experience for B2C customers, B2B customers, and employees.
C) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
