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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?

A) Use a screen flow to associate the Field Generation prompt template.
B) Associate the template with the form field on the Lightning page.
C) Call a template using an autolaunched flow.

2. Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

A) Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.
B) Access the Toxicity Detection log in Setup and export all entries where isToxicityDetected is true.
C) Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.

3. Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever's configuration to ensure minimal latency when grounding AI responses. Which configuration aspect should UC prioritize?

A) Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at runtime.
B) Increase the recency bias setting for the retriever limiting scope to more recent data.
C) Ensure the retriever's filters are defined to limit the scope of each search efficiently.

4. In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?

A) Temperature, Frequency Penalty, Presence Penalty
B) Temperature, Frequency Penalty, Output Tokens
C) Temperature, Top-k sampling, Presence Penalty

5. Universal Containers would like to route a service agent conversation to a human agent queue.
Which tool connects the service agent to the human agent queue for escalation?

A) Screen Flow
B) Prompt Flow
C) Outbound Omni-Channel Flow

Solutions: