As 2026 brings new challenges for professionals everywhere, GuideTorrent keeps one commitment simple and strong — 68 practice questions for the 7497X exam with verified answers, formats that work anywhere including offline, and integrated service from purchase to passing day.
Avaya 7497X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oceana Solution Support Domains | - Use end-to-end tracing for troubleshooting email and chat - Analyze and troubleshoot Avaya Aura® components in context of Oceana - Apply knowledge of Oceana solution components, interfaces and interactions - Analyze and troubleshoot end-to-end Voice, Email, Webchat, and SMS channels - Perform routine maintenance on an Oceana solution (backup/restore, logs) |
Avaya Oceana™ Solution Support Materials That Go Where You Go
- Oceana Solution Support Domains ()
Avaya Oceana™ Solution Support Sample Questions:
Consider the log messages from Contact Center Service PU log file ucm-affadapter-pu-1.log:
What is the Work Request ID in the log message?
- A. Eke6 qw3S2K-NyAKSJny6A
- B. UGZQRVhJNHhTaGlycXQYQThFN2VJdw
- C. f785b56c-364f-4acf-9620-b723a6ca43c6
- D. PfPex14xShrmrqt2A8E7eIw
Correct Answer: B 🗳️
If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?
- A. CC REST
- B. UCA REST
- C. UAC REST
- D. UCM REST
Correct Answer: B 🗳️
Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?
- A. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
- B. It can be set to a Routing VDN number.
- C. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.
- D. It can be set to a RONA VDN number.
Correct Answer: A 🗳️
Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?
- A. Unified Collaboration Model (UCM)
- B. Unified Collaboration Administration (UCA)
- C. Engagement Designer (ED)
- D. Call Server Connector (CSC)
Correct Answer: B 🗳️
A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
- A. Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
- B. UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
- C. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
- D. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
- E. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
Correct Answer: B,D 🗳️
Viewing page 1 out of 14 pages.
Viewing questions 1-5 out of 68 questions.


