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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four statements are true about incident rules?

A) A catch-all escalation action has no impact on incident rules.
B) Incident rules should have one rule state.
C) Incident rules should have a minimum of two rule states.
D) A catch-all rule has no impact on incident rules.
E) A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
F) Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
G) All incident rules should have an action to transit from the initial state to another state.

2. You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Accept the changes.
B) Enable the global template.
C) Save the deployment.
D) Validate the template.

3. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Requesting Chat from File > Options > View Options
B) Configuring advanced routing
C) Clicking Request Chat on the Live Media bar
D) Fixing the chat workspace
E) Deselecting the Pull Chat check box in the agent's profile

4. Which statement is true about the JavaScript API?

A) It comes with in-built exception handling.
B) It cannot be used in Custom Object workspaces.
C) It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

5. Which two statements are true about generic objects?

A) They are used when working with custom objects only.
B) They can be used with standard objects.
C) They automatically consider a package to consist of custom objects.
D) They belong to a stand-alone class that is not derived from an RN object.
E) They require the type of data to be set dynamically.

Solutions: