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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Tools and Artifacts | 23% | - Strategy mapping and modeling - Documentation and visualization - Design frameworks and methods - Decision-making tools |
| Intangible Deliverables | 26% | - Governance and mindset - Stakeholder alignment - Change and adoption enablement - Culture and capability building |
| Leveraging Adjacent Roles and Skills | 19% | - Collaboration with architects and designers - Leading cross-functional work - Integrating UX and technical perspectives - Working with product and business teams |
| Value Design | 32% | - Strategic direction and rationale - Value measurement and outcomes - Ethics and value alignment - Context and innovation impact |
Salesforce Certified Platform Strategy Designer Sample Questions:
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don ' t share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues?
- A. Journey map
- B. Data dashboard
- C. Service blueprint
Correct Answer: A 🗳️
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In listening to its customer and influencers Cloud Kicks (CK) identifies a design opportunity to create a more sustainable sneaker. Which additional topics should CK consider before framing the design challenge as a How Might We question?
- A. Shareholder priorities and design team capabilities
- B. Business drivers and signals of success
- C. Potential market size and supply chain costs
Correct Answer: B 🗳️
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A consumer healthcare startup wants to collect data on patients ' symptoms over time, and plans to research how to monetize this data. How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?
- A. Perform user research with patients to understand their level of comfort of data being shared for monetization.
- B. Research similar healthcare organizations about how they are monetizing patient data.
- C. Facilitate a Consequence Scanning workshop before proceeding with any further investment.
Correct Answer: C 🗳️
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Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market.
What should a strategy designer rely on to get stakeholder buy-in for a redesign?
- A. Research findings and a competitive analysis.
- B. Inspiring graphics and personas
- C. Wireframes and a total addressable market (TAM) calculation
Correct Answer: A 🗳️
The design team is working on a high-fidelity prototype to create a more enjoyable user experience. The development team is busy and focused on the build, so the design team wants to engage them efficiently.
What is a key reason why they would engage the developer team?
- A. To provide design feedback
- B. To validate technical limitations
- C. To research new features
Correct Answer: B 🗳️
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