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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is true about the relationship between performance evaluation and motivation?

A) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
B) The relationship is strong for employees but weak for managers.
C) The relationship is strongest when employees know that traits are the criteria used for the evaluations.
D) The relationship does not depend on the perceptual process.

2. How can an organization transmit its culture to its employees?

A) By studying employee gripes and complaints
B) By requiring employees to memorize the mission statement
C) By influencing the balance of cultural backgrounds of employees
D) By creating and repeating ritualistic activities

3. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give individual rewards rather than group rewards
B) Establish more rigid role definition for group members
C) Have the group avoid competition with other groups
D) Give group rewards rather than individual rewards

4. An employee is motivated by economic success, well-being, world peace, and autonomy and self-reliance in the workplace. Which of the employee's motives is an instrumental value?

A) Autonomy and self-reliance
B) Prosperity
C) Economic
D) World peace

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Confrontation and smoothing
B) Satisfying goals and smoothing
C) Smoothing and confrontation
D) Compromise and superordinate goals

Solutions: