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ITIL Foundation ITILF Exam which is related to ITIL Foundation and credits toward Exin ITIL Foundation Certification. This ITILF exam validates a Candidate knowledge and skills of IT Service Management as a practice, ITIL Service Cycle, technology, architecture, competence, and training.
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BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Practices Overview | - Service desk - Problem management - Service level management - Change enablement - Incident management |
| Topic 2: Four Dimensions of Service Management | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| Topic 3: Key Concepts of Service Management | - Service relationships and outcomes - Organizations, service providers, service consumers - Value and value co-creation |
| Topic 4: ITIL Service Value System (SVS) | - Guiding principles - Opportunity, demand, and value - Service value chain - Continual improvement - Governance |
