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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Remediation planning is a key part of which process?

A) Capacity management
B) Change management
C) Availability management
D) Financial management for IT services

2. Which lifecycle stage defines how value is created and delivered?

A) Service operation
B) Continual service improvement
C) Service strategy
D) Service design

3. Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

A) Service level management
B) Change management
C) Business relationship management
D) Availability management

4. Which is an example of improving service utility using service management automation?

A) Faster resource allocation
B) Reducing the time to compile service data
C) Pre-determined routing of a service request
D) Monitoring service availability

5. Which is the BEST definition of a service?

A) It is a means of delivering value customers by facilitating outcomes 100 percent of the time.
B) It is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
C) It is a means of delivering value to customers by facilitating outcomes described in operational level agreements (OLAs) and Service level agreements (SLAs).
D) is a means of delivering value to customers by facilitating outcomes according to how they are defined in processes

Solutions: