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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management System (SMS) Fundamentals | - ISO/IEC 20000 standard structure and principles - Scope and application of IT service management system |
| Topic 2: Service Management Planning and Implementation | - Establishing SMS implementation plan - Roles, responsibilities, and governance |
| Topic 3: Performance Evaluation and Improvement | - Continual service improvement (CSI) - Monitoring, measurement, and reporting |
| Topic 4: Service Lifecycle Processes | - Service delivery and control processes - Service design, transition, and operation |
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
1. Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted What should TradeB do in order to deal with residual risks? Refer to scenario 4.
A) TradeB should evaluate, calculate, and document the value of risk reduction following risk treatment
B) TradeB should accept the residual risks only above the acceptance level
C) TradeB should immediately implement new controls to treat all residual risks
2. Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Based on scenario 7, what should Anna be aware of when gathering data?
A) The collection and preservation of records
B) The use of the buffer zone that blocks potential attacks coming from malicious websites where data can be collected
C) The type of data that helps prevent future occurrences of information security incidents
3. Based on scenario 7. what else should Texas H&H Inc. do when responding to the incident?
A) Record and document the incident which serves as input for future corrective actions
B) Decide to stop using cloud services in order to eliminate the risk of similar incidents happening in the future
C) Communicate the updated Information security policy only to the top management of the company
4. Who should be involved, among others, in the draft, review, and validation of information security procedures?
A) An external expert
B) The employees in charge of ISMS operation
C) The information security committee
5. An organization wants to enable the correlation and analysis of security-related events and other recorded data and to support investigations into information security incidents. Which control should it implement7
A) Installation of software on operational systems
B) Use of privileged utility programs
C) Clock synchronization
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |



