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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Assets | 5% | - Maintain assets and asset relationships - Track asset history and maintenance |
| Topic 2: Managing Resources | 16% | - Set up and manage crews and resource types - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills |
| Topic 3: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings - Distinguish mobile app capabilities |
| Topic 4: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools - Set up operating hours and availability - Manage service appointment lifecycle and assignment |
| Topic 5: Managing Work Orders | 23% | - Relate work orders, service appointments, and products - Manage work order lifecycle, line items, and milestones - Configure work order processes, types, and parameters |
| Topic 6: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 7: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 8: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
A) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
B) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
C) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
D) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
2. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
A) Set the Number of Services to Drip Feed on the Service Territory.
B) Set the Service Appointment to Dispatch in Field Service Settings.
C) Enable Sharing of Dispatched Service Appointments.
D) Enable Drip Feed Dispatching in Field Service Settings.
3. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?
A) FSL Resource License
B) FSL Agent License
C) FSL Admin License
D) FSL Dispatcher License
4. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
A) Update the Service Appointment page layout to include the Articles related list.
B) Create a quick action on the work order to search the Knowledge base.
C) Add the Knowledge Lightning component to the Field Service mobile app.
D) Attach the relevant articlesto the work order or work order line items.
5. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
A) Entitlements
B) Work Types
C) Entitlement Templates
D) Work Order Record Types
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
