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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analysis and Reporting | - Usability metrics (effectiveness, efficiency, satisfaction) - Defect reporting and UX reporting - Interpreting usability findings |
| Topic 2: Planning and Designing Usability Tests | - Test scenarios and task design - Test participants and user profiles - Test objectives and scope definition |
| Topic 3: Usability in Software Development Lifecycle | - Usability considerations in design and implementation - Integration of usability in requirements |
| Topic 4: Fundamentals of Usability | - Usability concepts and definitions - User experience (UX) principles - Human factors in software usage |
| Topic 5: Usability Evaluation Methods | - Cognitive walkthrough - Heuristic evaluation - Usability testing approaches (moderated/unmoderated) - User observation and feedback methods |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
- A. Iteratively develop prototypes, perform expert reviews, and integrate found issues
- B. Interview users, develop the software, and perform acceptance test
- C. Interview users, iteratively develop prototypes, and evaluate the software
- D. Define requirements, develop the software, and perform acceptance test
Correct Answer: C 🗳️
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What is the System Usability Scale (SUS)?
- A. Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.
- B. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
- C. A requirement on the usability of a component of system
- D. A simple, ten-item attitude scale giving a global view of subjective assessments of usability.
Correct Answer: D 🗳️
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What is a usability test task?
- A. A test session in usability testing in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers
- B. A document specifying a sequence of actions for the execution of a usability test. It is used by the moderator to keep track of briefing and pre-session interview questions, usability test tasks, and post- session interview questions
- C. A process through which information about the usability of a system is gathered in order to improve the system (known as formative evaluation) or to assess the merit or worth of a system (known as summative evaluation)
- D. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time
Correct Answer: D 🗳️
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Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus
- A. i & iii are true, ii, iv & v are false
- B. ii, iv & v are true, i & iii are false
- C. i, ii & iii are true, iv & v are false
- D. ii & iv are true, i, iii & v are false
Correct Answer: B 🗳️
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