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Salesforce Loyalty Management Accredited Professional Sample Questions:
1. Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
A) Install the Salesforce Loyalty Member Mobile App
B) Create and implement a feature-rich Loyalty Member Mobile App
C) Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
D) Enable Experience Cloud and customize the Loyalty Member Portal
2. Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
A) Loyalty member profile
B) Loyalty member enrollment
C) Resetting tier points
D) Loyalty membership merge
3. A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?
A) Non-Qualifying Period
B) Fixed Tier Model
C) Tier Period
D) Qualifying period
E) Tier Model
4. The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
A) Administrators can analyze up to 25 million rows
B) Rows do not have an analysis limit, only licenses do
C) Administrators can analyze up to 1 million rows
D) Administrators can analyze up to 10 million rows
5. Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
A) Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
B) Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
C) Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
D) Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: C,D,E | Question # 4 Answer: D | Question # 5 Answer: B,D |



