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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /dev/eri0 and /dev/hostname.eri0
B) /net/eri0 and/net/netmasks
C) /cms/install/net use and /cms/install/netboo.eri0
D) /etc/hostname. Eri0 and /etc/netmasks

2. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) External
B) Local
C) Adjunct
D) Integrated

3. Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?

A) ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
B) Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
C) Tape backup is called CMSADM, while network backup is referred as Maintenance.
D) MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center

4. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B) Timetable can be used to schedule a LAN backup of the customer's system.
C) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
D) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
E) Timetable can be used to schedule a LAN backup of the customer's data.

5. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Automatic Call Distribution (ACD)
B) Best Service Routing (BSR)
C) Least Occupied Agent (LOA)
D) Expert Agent Selection (EAS)

Solutions: